For large pieces, freight companies may require a freight surcharge that can range from $100 to $300 depending upon the weight. If these fees are required, we will notify you so that you can decide upon keeping or cancelling the order.
Once an order is placed, we will confirm an estimated shipping timeframe with you via email.
Yes, we do ship to Canada! Please email us at
for a quote. Smaller items will ship via Fedex Canada. Furniture items will first go to one of our customs broker at the border. We will arrange for customs clearance, payment of duties and taxes, transport across the border and delivery to your home in Canada. We will give you a firm quote prior to your order. You may also use your own customs broker if desired. We can also arrange White Glove Service in most areas on Canada.
Belle Maison does not directly ship to locations outside of the U.S. and Canada. However, you can order items and arrange international shipping with companies such as DHL and Fedex Freight.area.
Belle Maison will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. Once the original item is returned, you will receive a CREDIT for the amount of the item LESS shipping costs to you (which are rolled into the price but still an extra cost) and shipping costs back to the manufacturer, plus a 20% restocking fee.
Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If there your item is damaged during delivery, we will replace it as quickly as possible.
In the event of special promotions or discounts, Belle Maison reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.
Items Which Cannot be Returned:
- Furniture or decor that is made upon order (noted in product descriptions)
- Items discounted for final sale
- Custom order merchandise
- Clearance items with discounts over 25% off
Please note that shipping is NOT refundable.
Belle Maison will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.
Items Made Upon Order
no returns on hand-made pillows or hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned.
Damages are very rare as our items are very well packed. But please inspect your items upon delivery.
If an item is damaged, this must be noted on the delivery invoice. Then, contact us immediately. Belle Maison will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible.